Your Feedback

We’re committed to the highest standards
CCNB are dedicated to providing you with the best level of service. We will respond to your feedback promptly, in confidence whilst always respecting your privacy. Where required, a concern will be investigated to understand what happened and why, keeping you informed about the progress along the way.

We aim to regularly seek input and feedback from consumers, carers, the workforce and others and use the input and feedback to inform continuous improvements for individuals and the whole organisation.

Diversity and inclusion
We strive to embrace individuality and diversity. Including people from Indigenous or culturally diverse communities, from LGBTIQ communities and with diverse spiritual beliefs. If we have fallen short, please let us know.

We want to hear from you
No matter what the issue is, we want to hear about it. Our passion is to help people get the most out of life.
With your help we can continue to improve our services to you and appreciate you taking the time to let us know what you think.

Contact CCNB:
Phone: 1300 002 262
Email: ccnb@ccnb.com.au

Still not happy?
In the unlikely event that the matter cannot be resolved with us directly, you can seek assistance from the following organisations.

NSW Health Care Complaints Commission
1800 043 159
www.hccc.nsw.gov.au

Aged Care Quality and Safety Commission:
1800 951 822
www.agedcarequality.gov.au

NDIS Quality and Safeguards Commission:
1800 035 544
www.ndiscommission.gov.au