Top 10 Questions about becoming a CCNB Community Volunteer

Have you been thinking about volunteering but don’t know what is involved?

At CCNB we believe that kindness and community will make the difference to people’s lives. Become a CCNB Community Volunteer today!

Q1. How much time is required to Volunteer?
The answer to this question depends on the time you have available and the person you are connected with. Our Volunteer Coordinator will be in touch with you and takes the time to match people together locally and with time available to assist that person.

Q2. What is my weekly commitment to volunteering?
At a minimum we would expect one hour per week but some volunteers choose to do more. You can discuss what time you have available with our Volunteer Coordinator during the application process.

Q3. What skills do I need to become a CNNB Volunteer or what tasks will I be asked to do?
Our volunteers support a range of people doing face to face visits, phone calls, visiting at home, or in the community, visiting residents in Residential Aged Care, shopping, gardening, IT support, art just to name a few tasks. But mostly we find you just need to be a good listener and willing to make a new friend! If you do have a particular interest or hobby/skill please let our Volunteer Coordinator know when you register.

Q4. Who are the people I will be supporting?
We work with many organisations that refer people and CCNB clients that require different types of support. Within the Northern Beaches region we have people that are lonely or isolated due to family circumstance, mental or physical health or a disability and require some social support.

Q5. How long can I volunteer for?
CCNB values the work of our volunteers and hopes that you can volunteer for as long as your circumstances allow. Please get in touch with our Volunteer Coordinator if your availability changes.

Q6. What happens if I am going away or need to change my volunteering availability?
It is fine if you need to take time off, go on holidays or you need to make changes to your volunteering schedule. Please contact out Volunteer Coordinator to discuss this matter.  

Q7. Do I get any training?
Yes. CCNB provide a volunteer training program called Skilling Up! which covers a wide range of topics. You will be sent information once you become a volunteer with CCNB and will be invited to attend training as it happens during the year. Please know we are always a phone call away if you ever need any advice or clarification regarding your volunteer role at CCNB.

Q8. Why do I need a police check?
As an approved provider it is mandatory all staff and volunteers have a current police check.

Q9. Do I need to do anything after my visit with the person I am assisting?
Yes you do. We have an online post volunteer report form that needs to be completed after every visit. It is very quick to fill in and allows our Volunteer Coordinator to capture the relevant information needed for each visit. This form is also on our Volunteer App for your phone, which you be given access to once you become a volunteer.

Q10. Can I refer someone I know someone else in the community who needs support?
Yes you can, if you have a family member, neighbour or someone you know please make a referral via email or call one of our friendly Care Navigators on 1300 002 262 and they can assist you.

If you would like to find out more or become a CCNB volunteer email or call our Volunteer Coordinator on 1300 002 262.

REGISTER to become a volunteer at

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