Stay Well, Stay Connected

UPDATE: CCNB COVID-19 Response - 14th July

Due to the recent COVID outbreak and tighter restrictions across the Greater Sydney region we want to inform you that CCNB are reverting back to similar restrictions that existed at the outset of the pandemic. As always, CCNB will follow the instructions and guidelines provided by the government and NSW Health to ensure the safety of our team, our clients and our community. Our day to day business will continue as usual but our staff and volunteers will discontinue home visits for the safety of our clients and those in the community. The following changes will apply until further notice.

Please call CCNB on 1300 002 262 for any enquiries. Stay Well, Stay Connected.

Stay Well, Stay Connected is CCNB’s local response to the global pandemic.

We understand that this is a challenging time for all of us. We also understand that the current situation requires local support and coordination. CCNB is here to help.

CCNB supports 2,000 people and their families at any one time and that support is about to ramp up. If you are a current CCNB client, or a member of the community needing support, you can contact us on 1300 002 262 or email at at any time.

Here is a snapshot of what we are doing and how we are helping people Stay Well, Stay Connected.

Get Informed

There is so much information out there, sometimes it is hard to know where to turn to. We call this information overload.

At CCNB we are sifting through information and linking people to authentic and reliable sources. We are relying on federal, state and local government websites and telephone hotlines for the most up to date information and assistance pathways. Our team is up to date with all the service delivery options, government announcements and local closures. To help you navigate information, we have created a list of useful links relating to COVID-19. You can check them out here click here

CCNB's Financial Care Coordinator has also compiled a list of government websites that provide information for those experiencing financial hardship as a result of the COVID-19 pandemic. You can check them out here click here

Stay Well, Stay Connected Plan

All the expert advice, from our health and social care leaders, is advising us to take all reasonable steps, plan, and keep well and connected.

At CCNB choice and control remain pivotal and that’s why the CCNB team are supporting people to complete a CCNB Stay Well, Stay Connected Plan. This is an opportunity for people to share their concerns and worries, discuss possible scenarios and ensure they have a plan of action if they, or someone they love, becomes unwell.

Care Coordination
CCNB’s Care Coordination service will not be disrupted. We will continue to offer information, advice and guidance to support people to receive integrated and coordinated care. Our NDIS Support Coordinators and our Home Care Package Care Coordinators are focused on ensuring people’s needs are understood and met.

Virtual Care Navigation

We have ramped up our Care Navigation service and are linking people to services and support to meet their needs. One phone call or email is all it takes to speak to one of our friendly Care Navigators.  

If we don’t know the answer to your question, we will link you to someone that does.

Call us on 1300 002 262  or email us at

Mobilising Community

Our community is overflowing with kindness and goodwill. We are coordinating local efforts including:

  • Community Volunteers
    Volunteers are putting their hand up for a range of important jobs that are helping people stay well and connected. We need your help to get the Northern Sydney and Northern Beaches communities, Volunteer Ready! CCNB believes that kindness and community will make the difference at this difficult and challenging time.

    To Volunteer and get involved in CCNB’s Community organising, click here

  • Essential Care Packages
    Mobilising the community to provide care to people who need it first, has been our focus. We have partnered with Rydges Parramatta, got advice from a dietician and purchased items for a CCNB Essential Care Pack. We will be delivering more of these Essential Care Packs to people at high risk.

    Click here
    to find out more about our CCNB Essential Care Package deliveries.