Is it still okay for the care worker to visit me?

From the CCNB Stay Well, Stay Connected Team

People with disability, older people and their carers are wanting to know if it’s still okay for a care worker to visit their home. In some instances, there is little choice so here are some things you should know. 

The World Health Organisation is still learning about this disease, so changes in information will be updated on the CCNB website.

Care agencies are required to meet all the obligations and new rules of service provision. CCNB is meeting with these care agencies we are brokering and supporting them to stay up to day with all requirements.

Here are some things you should do

Ask your care agency to ensure the support worker can answer no to all of the below questions – if they cannot – do not have that support worker visit your home:

  • Do you feel unwell at all (fever, sore throat)?
  • Have you been in contact with anyone that is unwell?
  • Have you been in contact with anyone who has been overseas in the last 14 days?
  • Are you living with someone that is in Covid-19 quarantine?

Tell the support worker when they visit that they must:

  • Maintain a social distance that is 1.5 metres away from you (2-3 steps).
  • Wash their hands thoroughly with soap provided as soon as they enter your home and on exiting.
  • Cough into their elbow or provide them with tissues that are placed in the garbage bin if they sneeze or cough.
  • Wear protective clothing such as mask and gloves.

Alternatives to direct contact with care workers include

  • CCNB is offering on line and telephone support. Call us to ask how we can keep you connected.
  • Leave a shopping list outside the home and have the care worker either bring into the home through back door, when you are not in the room, or leave at the front door.
  • Consider online shopping – priority for this service is given to vulnerable people: or phone the local grocery store and have items delivered.
  • Domestic services – remain in one room while the care worker cleans the remainder of the home – this room may change weekly to ensure the whole home is cleaned long term – you can speak with them on the phone or through social distancing at beginning and end of each session.
  • Personal Care services – support worker to wear protective clothing – mask, gloves and gown.
  • Have meals delivered to reduce shopping and preparation of food using services such as “Meal on Wheels”, “Tender Loving Cuisine”, etc.
  • Gardening services – should not be affected – instructions can be left outside or directed to gardener by phone directly or through CCNB worker prior to work or just by maintaining safe distances.
  • Use aged care funds to stream services such as online newspapers, discussion groups, group video chats, Netflix, etc to assist with social support during this uncertain period.
  • Join the local library and have books delivered with the new Library to You service.
  • Link to CCNB’s Stay Well, Stay Connected Campaign to meet new people and stay connected.
  • Download apps and discuss funding of this with your CCNB Care Coordinator  to receive up to date information from apps such as ABC, Sydney Morning Herald, WHO, etc, most of these are free.

Please contact your CCNB Care Coordinator to assist you to make informed choices and provide advice on how to continue to stay well and stay connected. 

To contact CCNB call our Care Navigators 1300 002 262