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Annual General Meeting

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Exceptional customer service is the basis of every successful business in any industry. What does it mean to deliver good customer service in health and social care? Is it the same as in other industries? What, if anything should we be doing differently? Join our guest speakers, Mr. Andrew McAnulty, CEO Link Housing and Claire Donnellan, Manager Customer Experience, Sydney Airport as they share their organisation’s customer service journey.
Followed by the CCNB AGM.

Date: Wednesday 29 November
Time: 11am-12.30pm- followed by lunch and refreshments
Location: Roseville Golf Club, 4 Links Ave, Roseville, NSW 2069
Parking: Available at venue

Guest Speakers

Clare Donnellan
Manager Customer Experience, Sydney Airport

Claire joined Sydney Airport five years ago and has been supporting the business in the transformation of the customer experience. Her role is to ensure Sydney Airport is providing passengers with a positive customer experience, working with all members of the airport community to drive improvements in customer service delivery and identify opportunities where the customer experience can be improved.
Prior to joining the Sydney Airport team, Claire worked at Virgin Australia for 10 years. There she managed projects and initiatives in a greenfield environment to ensure that learning programs aligned and were compliant with operational requirements, company strategy, and the needs of the customer and learner.

Andrew McAnulty
CEO Link Housing

Andrew is a respected community housing figure. He has delivered social, affordable and large scale urban renewal outcomes for over twenty five years across Australia and the United Kingdom. This has resulted in thousands of quality mixed tenure homes for people in need.
Link Housing has become the first community housing provider in Australia to win ‘customer service project of the year’ for its ‘mystery shopper’ program – awarded as part of the Customer Services Institute’s Australian Service Excellence Awards. Link Housing was also a finalist for the ‘customer service organisation of the year’ award.

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